Allegiance’s outsourcing services and methodologies have been developed from years of industry expertise. We customize every outsourcing solution from some of the best sources worldwide to meet the specific needs of each client.
Allegiance’s breadth of capabilities, proven program management skills and ability to integrate technology with business processes makes us your natural choice as BPO partner. With a comprehensive engagement lifecycles of BPO services across a range of functions as part of our BPO offerings, we commit to bringing operational excellence to reengineer your business processes for optimal service, quality and cost.
Business Process Outsourcing
Business process outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities. Business process outsourcing is about more than simply cutting costs. It's about increasing business value for your company.
Allegiance provides support via telephone for a host of leading companies. The spectrum of services includes customer care, technical support and outbound programs. Below are some of the services we provide:
Telemarketing / telesales
Customer satisfaction surveys
Allegiance provides backend support and processes a high volume of transactions for its clients. Our systematic approach towards training, quality control and service delivery helps our agents / associates process transactions and consistently perform above the clients' averages. We delivery high accuracy and provide support in:
Claims registration, processing and adjudication
End-to-end order fulfillment and logistic management
Account verification and confirmation
Allegiance provides integrated services to its clients wherein the agents are handling more than one channel simultaneously. The agents are trained to provide support for multiple channels and use more than one medium for communicating and processing a contact / record:
Information Technology Outsourcing
Consulting/onsite Services from Allegiance focus on defining, optimizing and aligning our client's business strategy with IT initiatives. We believe that business and technology work hand-in-hand. A complete understanding of this synthesis motivates every engagement, enabling us to deliver technology solutions that give you a decisive competitive advantage.